STARGEN DIAMONDS GROUP LLC
Effective Date: November 4th, 2026 · Last Updated: November 4th, 2026
At StarGen Diamonds, we understand that the information and materials you entrust to us are deeply personal.
Whether you are honoring someone you love, preserving the memory of a beloved pet, or celebrating an important life moment, we recognize the trust involved in every order.
We are committed to treating your personal information, photographs, stories, and submitted materials with care, respect, and responsibility.
This Privacy Policy explains how STARGEN DIAMONDS GROUP LLC ("StarGen," "we," "us," or "our") collects, uses, stores, and shares personal information when you visit our website, contact us, purchase our services, or interact with us through other communication channels.
We may collect the following categories of information:
To fulfill your order, we may collect information relating to the person or pet being honored, including:
We understand the sensitive nature of this information and handle it with particular care.
Cremated ashes do not contain DNA. For hair, fur, or an umbilical cord, we do not perform DNA or genetic testing: our laboratory process only isolates and purifies carbon to grow your diamond.
Payments are processed through third-party payment service providers. We do not store full credit or debit card numbers on our own systems.
Payments are made through secure payment links provided by our payment processor. We never ask for your card number by message, email, or phone.
We may receive photographs, personal stories, testimonials, documents, and other materials you voluntarily share with us for the purpose of fulfilling your order or communicating with our team.
This may include photographs and answers to an optional questionnaire used to prepare a personalized letter delivered with your diamond.
When you visit our website, we or our service providers may collect:
When you communicate with us through platforms such as WhatsApp, Instagram, Facebook Messenger, public comments on our social media pages, or other integrated services, we may receive information made available through those platforms, subject to your settings and their respective privacy policies.
We use personal information for legitimate business purposes, including:
We do not use submitted memorial materials for purposes unrelated to fulfilling your order.
We respect the personal nature of the information entrusted to us.
We may allow certain advertising and analytics providers to receive website information through cookies, pixels, APIs, or similar technologies, subject to applicable law and your privacy choices. Some of these activities may be considered sharing or targeted advertising under certain state privacy laws.
We may share limited personal information with authorized third-party service providers who assist us in operating our business and providing our services.
Third-party payment processors responsible for handling payment transactions.
These providers may process information such as contact details, website activity, device information, customer inquiries, communication records, and advertising events, depending on the services they provide and how they are configured.
We limit access to information to what is reasonably necessary for the relevant business purpose.
Some providers may process information independently under their own privacy policies. We encourage you to review their privacy notices when interacting with their services.
StarGen Diamonds operates through teams in both the United States and Brazil.
To provide our services, manage customer orders, coordinate logistics, and maintain communication throughout the production process, authorized members of our customer service and logistics teams in both countries may access relevant customer information.
This access is limited to information reasonably necessary to perform their assigned responsibilities.
Certain personal information may therefore be accessed, processed, or transferred between the United States and Brazil, as well as by authorized service providers in other countries when necessary to fulfill your order.
The physical materials you send us are transported to our laboratory partners outside the United States for analysis, carbon purification, diamond growth, and cutting. Each sample travels with its unique identification code, and we limit the personal information that accompanies it to what is necessary to identify and process your order.
We take reasonable administrative, technical, and organizational measures to protect personal information during these activities and expect authorized personnel and service providers to handle such information responsibly and confidentially.
We understand the emotional significance of every sample entrusted to StarGen Diamonds.
All submitted materials, including cremated ashes and hair, are handled with care and respect.
Each sample is assigned a unique identification code to support traceability throughout the production process.
Access to physical samples is restricted to authorized personnel and service providers directly involved in fulfilling your order.
Any remaining material that is not used in the diamond creation process will be returned to the customer in accordance with the applicable service agreement and return procedures.
We do not use your loved one's ashes, hair, or other submitted materials for purposes unrelated to fulfilling your order.
Our team maintains appropriate records to support sample identification, handling, production, and return.
We may photograph or record stages of your diamond's production, linked to its identification code, to share progress updates with you. These records are only used in marketing if you have authorized it in your service agreement.
If we are unable to return remaining material after reasonable attempts to contact you, it will be handled respectfully as described in your service agreement and will never be used for any other purpose.
We understand that photographs, memories, and personal stories shared with us may represent some of the most meaningful parts of your life.
Information and images provided for the purpose of fulfilling your order will not automatically be used in advertising, promotional materials, social media, or public testimonials.
Any use of your personal story, photographs, or testimonial for marketing purposes requires your written authorization. Your service agreement includes a specific option to grant or decline it, and you may withdraw it at any time for future use by contacting care@stargendiamonds.com.
Providing authorization for marketing purposes is voluntary and is not a condition of purchasing our services.
StarGen Diamonds uses Chatwoot to manage customer communications, including SMS and other messaging channels.
If you separately consent to receive text messages, we may contact you regarding your order, service updates, customer support, or promotional communications, depending on the consent you provide.
Transactional Messages may include:
Promotional Messages:
If you separately opt in to receive marketing messages, we may send company news, service announcements, promotional offers, and other marketing communications.
Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact care@stargendiamonds.com.
You may also tell us in any message that you no longer wish to be contacted, and we will stop. Our SMS Terms are available at stargendiamonds.com/sms-terms.
Consent to receive promotional text messages is not a condition of purchasing any product or service.
We do not share mobile information, SMS opt-in data, or consent information with third parties or affiliates for their own marketing or promotional purposes.
Chatwoot and any associated messaging infrastructure providers may process information necessary to deliver messages, manage communication preferences, and provide customer support.
We retain appropriate records of communication preferences and consent where necessary to demonstrate compliance with applicable requirements.
Our website uses or may use cookies, pixels, tags, APIs, and similar tracking technologies to operate our website, understand visitor behavior, measure advertising performance, and improve our marketing activities.
These technologies may collect or receive information such as:
Depending on your privacy choices and applicable law, we use the following services and technologies:
Advertising and Remarketing:
Analytics and Website Performance:
CRM and Marketing Automation:
Website, Forms, and Infrastructure:
Communication and Customer Support:
Embedded and Third-Party Website Services:
These technologies help us operate our website, manage inquiries, understand visitor interactions, measure advertising performance, and, where permitted, deliver relevant advertisements.
Some technologies may allow third-party providers to receive information directly from your browser or device, or through server-to-server integrations, depending on their configuration.
Where required by applicable law, we will obtain consent before activating non-essential cookies or tracking technologies and provide appropriate mechanisms to manage preferences or opt out of certain data uses.
Depending on your location, you may be asked for consent before optional technologies are activated, or you may reject them at any time through Cookie Settings or Your Privacy Choices. A current list of the cookies and similar technologies on our website, with their providers, purposes, and durations, is available in our Cookie Policy.
For more information, please review our Cookie Policy.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, and comply with applicable legal, tax, contractual, and regulatory obligations.
Retention periods vary depending on the type of information and the reason it was collected.
For example:
When personal information is no longer reasonably necessary and no legal obligation requires its retention, we will take appropriate steps to securely delete, destroy, or anonymize it.
Physical materials remaining after diamond production are returned to the customer in accordance with our service agreement and sample return procedures.
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Residents of California and other states with comprehensive privacy laws may have additional rights under their respective state laws.
How to Submit a Privacy Request:
To exercise an applicable privacy right, contact us at care@stargendiamonds.com.
Please include your name, contact information, the nature of your request, and the state in which you reside.
We may request reasonable information to verify your identity before processing certain requests.
We will review and respond to requests within the timeframes required by applicable law.
Where required by law, you may also have the right to appeal a decision regarding your privacy request. Instructions for submitting an appeal will be provided when applicable.
You may unsubscribe from promotional emails using the unsubscribe link included in the email.
You may opt out of SMS communications by replying STOP.
Where applicable, you may also use browser-based privacy signals, including Global Privacy Control, to communicate certain opt-out preferences.
Exercising your privacy rights will not affect your ability to receive our services, except where the information is necessary to fulfill your order or where otherwise permitted by law.
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These safeguards are intended to protect information throughout our business operations, including customer records, order information, and physical memorial samples.
Access to personal information and submitted materials is limited to authorized individuals who need such access to perform their responsibilities.
Our website analytics and session analysis tools may collect information about visitor interactions, including clicks, scrolling, and navigation behavior. We take reasonable steps to configure these technologies to minimize unnecessary collection of personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Our services are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement where required by law.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to address the situation.
Parents or legal guardians may submit materials from their minor children, such as a lock of hair from a first haircut or an umbilical cord. We use these materials and related information only to fulfill the order placed by the parent or guardian.
Our website or communications may contain links to third-party websites, platforms, or services.
These third parties operate independently and may have their own privacy policies and practices.
We are not responsible for the privacy practices or content of websites and services that we do not control.
We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the beginning of this policy.
Where required by applicable law, we will provide additional notice or obtain consent before implementing certain changes.
We encourage you to review this policy periodically.
This Privacy Policy is issued by:
STARGEN DIAMONDS GROUP LLC
Florida Limited Liability Company
Email (including privacy inquiries): care@stargendiamonds.com
Mailing Address: 301 S Tubb St, Unit G1, PO Box 428, Oakland, FL 34760, USA
For written correspondence only. Please do not send memorial materials to this address.
Website: www.stargendiamonds.com
We appreciate the trust you place in StarGen Diamonds and remain committed to treating your information and your loved one's memory with respect.
See also: Cookie Policy · Your Privacy Choices · SMS Terms